Our Policies
Starting 2026, ShakaPaws Pet Services will be implementing new policies. This helps us to continue providing reliable, high-quality care, and support, while growing our team and accommodate the increasing demand. Please reach out with any questions.
1
Cancellations
We understand life happens and cancellations may occur! Any bookings cancelled within 24 hours of the service will be charged 50% of the remaining balance.
2
Last Minute Bookings
Any bookings made within 24 hours of the requested service time will be subjected to a 5% surcharge.
3
Graveyard Hours
We have extended hours for anyone who needs any pet services from 9pm-6am! Due to the late hours, any services booked within these hours will be subjected to a $20 fee.
4
Pet Sitting After 6pm Rule
Due to our increasing bookings for pet sitting, to ensure our Service Providers are providing excellent service for their next clients, they must leave the residence by 6pm. There will be a 1-hour grace period and if requested to stay longer, will be subjected to pay for an additional day.
5
Contracts
All of our clients will have to sign a contract for every service that is booked. Ex. If you book a dog walk and drop in - you must sign both the dog walking and drop in contract.
6
No Cash - Card Transactions Only
We conduct all payments online and do not accept cash for services or merchandise.
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Cash accepted for gratuity
Holiday Policies
Starting 2026, ShakaPaws Pet Services will be implementing surge pricing during the holidays. This helps us to continue providing reliable, high-quality care, and support for our team during the rising demands. Please reach out with any questions.
1
What holidays do these rates apply on?
Our holiday rates apply to all federal holidays, including Nevada Day!
Check see below for holiday pricing calendar.
2
How Holiday Pricing works
​Due to the influx of traveling, holiday rates apply to daily services and daily during pet sitting services for the whole duration of requested dates that fall on the week of the holiday, the holiday and the holiday weekend.
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